FAQ
Frequently Asked Questions (FAQ)
Q: Are Cat Biow® products safe for my cat?
A: Yes! All Cat Biow® products are made from non-toxic, pet-safe materials and undergo rigorous quality checks. They are designed with your cat’s safety in mind, ensuring hours of fun and enjoyment without any worries.
Q: How long does it take to receive my order?
A: Orders are processed within 1–3 business days. Standard shipping to Hong Kong usually takes 3–7 business days, while international orders may take 7–21 business days depending on customs and location.
Q: Can I track my order?
A: Absolutely! Once your order ships, you will receive a tracking number via email. You can use it to monitor your package through the carrier’s website.
Q: What if my item arrives damaged or defective?
A: Please contact us within 7 days of receiving your order at service@catbiow.com with photos. We will provide a replacement or refund promptly.
Q: Do you offer international shipping?
A: Yes, we ship worldwide. Please note that customs fees, import duties, or taxes may apply and are the responsibility of the customer.
Q: Can I cancel or change my order?
A: Orders can be canceled within 3 working days before shipment. After processing, cancellations are no longer possible. Contact us immediately if you need assistance.
Contact Information
📞 Phone: +852 2497 2992
🏢 Address:
MEI MEI TEXTILE LIMITED
1-33 Cheung Tat Road
Room E12, 6/F, Phase 2, Tsing Yi Industrial Centre
Tsing Yi, New Territories
Hong Kong